August 27 2017 Production Release
New Feature: Visitor Blocking - You can now block abusive/spamming visitors from chatting with you. You can blacklist an IP, email id or phone no. of your visitor. To know more - Click here. New Integration: Help Scout - Support agents can view your website visitor's Help Scout conversation/tickets in …
August 01 2017 Production Release
Android app for HappyFox chat : New version is out live - ver 1.7 To install - click here What's new ? - Agents can now have visitor messages translated to their profile language on the fly during a chat. - Agents can see tags (that got added previously) in chat screen of web browser app & transcript screen Bug Fi…
March 13 2018 Production Release
New feature: Pre-chat form fields - You can now collect more information from your website visitors in the pre-chat form. You will now have a provision to add additional fields to your live chat and offline forms in your HappyFox Chat account. This provision is available in mighty and above plans. Click here to …
January 21 2021 Production Release
New Feature: * In-App Chat SDK users can now send attachments during chat. Bug Fixes: * Handled failures during visitor attachment upload. * Fixed file upload validations of chat attachments. Visitors are allowed to upload files of upto 25 MB. * Fixed bug where agents were automatically getting logged out if …
December 27 2017 Production Release
Security Enhancement: HappyFox Chat account login will be restricted for an hour after 5 invalid password attempts from the same IP address. This way, your account can be secured from brute force attacks. However, you can login with a new password by using the forgot password option or Admin can reset your password.
January 18 2017 Production Release
Security enhancements: 1. New Password rules: * Minimum password length is 8 characters. * Requires at least one special character or number. 2. Whenever your password is changed , an email will be sent to your login email address. 3. Captcha will be shown on the login page after 2 invalid login attempts. 4. Your …
June 24 2017 Production Release
New Features: 1. Work hours - You can set specific work hours for your website profiles. Click here to know more. 2. Live chat translation - Your website visitor's incoming chat messages will be detected and automatically converted to the language that your support agent understands.We make use of Google Translate f…
Aug 03 2017 Production Release
Bug Fixes: 1. Fixed an issue where few images were not displayed in the onboarding-tour screens of HappyFox Chat. 2. Fixed an issue where there was a UI glitch in the visitor chat widget when the chat badge titles were long.
October 15 2020 Production Release
We have just rolled out key fixes that will enhance security, reliability and performance in core parts of the application. Apart from those fixes, we have fixed following bugs in the same release. Bug fixes: * Fixed all major crashes in our front end applications. * Fixed triggered chat condition matching in …
November 06 2017 Production Release
New features: 1. App Integration : Hubspot CRM - You can now integrate HappyFox Chat account with your Hubspot CRM account. 2. Rest API - We now support API- Read access. Click here for API docs. Enhancements: Transaction email for chat rating - Whenever you receive a rating from a visitor for a chat you wi…
