April 06 2017 Production Release
Announcement: New feature - Chat Routing and Queueing You can now handle high chat volumes smarter and faster. Knowledge base article - Click here Visit our site to know more.
Chat Routing and Queueing
Plan Details: This feature is available in Scale and Scale plus plans. Only Admin users will be able to setup Routing modes. Types of Routing mode: 1. Broadcast mode. 2. Auto-assign mode. Broadcast mode: * This is the default routing mode setting when you sign up for a HappyFox Chat account. * T…
