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Showing articles from Routing tag

April 06 2017 Production Release

Announcement: New feature - Chat Routing and Queueing You can now handle high chat volumes smarter and faster. Knowledge base article -  Click here   Visit  our site  to know more.

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Product Release Notes

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11-Apr-2017

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4327

hfc_production_release April 06 2017 Production Release Routing Queuing divert chats load

Chat Routing and Queueing

Plan Details: This feature is available in  Scale and Scale plus plans. Only Admin users will be able to setup Routing modes. Types of Routing mode: 1. Broadcast mode. 2. Auto-assign mode.  Broadcast mode: * This is the default routing mode setting when you sign up for a HappyFox Chat account. * T…

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Features

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18-Mar-2021

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8355

queue Routing chat routing divert chats Broadcast chats Auto-assign chats Queueing

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