April 20 2021 Production Release
Enhancements: * Changes made to support zip file attachments * Added new JS SDK methods to allow adding/updating department Bug Fixes: * Fixed an issue where chats were not coming out of the queue when a visitor from one of the ongoing chats goes offline * Made changes to not expand the visitor widget automatic…
December 15 2020 Production Release
Admins will now have the ability to control the visibility agents have on chat transcripts. They can choose from one of the following three settings for an agent: * Self - Allow agent to access only chats that he/she participated in * Department - Allow agent to access only chats from the department(s) he/she …
January 21 2021 Production Release
New Feature: * In-App Chat SDK users can now send attachments during chat. Bug Fixes: * Handled failures during visitor attachment upload. * Fixed file upload validations of chat attachments. Visitors are allowed to upload files of upto 25 MB. * Fixed bug where agents were automatically getting logged out if …
November 28 2017 Production Release
New app Integration: You can now integrate Join.Me app with your HappyFox Chat account. This integration is available in Mighty and above plans. Click here to know more about the integration. Enhancements: 1. Provision to change your hubspot crm account that is integrated with HappyFox Chat account. 2. The length of…
December 05 2018 Production Release
Announcement: HappyFox Chat now supports MS Dynamics v9(2018 edition). Bug Fix: Fixed a bug where the MS Dynamics account integration(v8) was failing in HappyFox Chat.
October 06 2017 Production Release
Enhancement: 1. Reports : You can now filter reports based on your website profiles and departments. Click here to know more. 2. Triggered chat : You can now mute the sound that is generated for the triggered chat. Click here to know more. Announcement: Provision to cancel your HappyFox Chat account's subscript…
January 09 2019 Production Release
New: 1. Insightly integration : You can integrate your Insightly crm with HappyFox Chat. To know more, Click here. 2. New Browser support :HappyFox Chat now supports Edge Browser. 3. Hide Agent name on the HappyFox Chat widget : You can prevent the Chat window from showing agents' nam…
November 17 2017 Production Release
Bug fixes: 1. We stopped supporting Safari 11 and up versions(Mac OS) last week as we observed some UI breaks in the app. We have resolved them now. HappyFox Chat is now supported in all current versions of Safari browser. 2. Fixed a bug where the webpage automatically scrolled down when the user refreshes or navigat…
September 28 2022 Production Release
Enhanced new chat notifications in proactive chat scenarios. * In Broadcast Routing Mode: When a visitor replies to a proactive message sent by an agent, the corresponding agent will see a timer on the incoming chat request indicating that it will be available only for him to answer for the next 90 seconds. After 9…
December 6 2020 Production Release
Ahoy! We’ve upgraded our systems to strengthen security and performance of the service. We have also fixed bugs reported by customers in the recent past. Bug Fixes: * Fixed proactive chat badge position when agent is offline. * Fixed bugs found in FB messenger integration setup process. * Fixed a bug where tri…
