April 20 2021 Production Release
Enhancements: * Changes made to support zip file attachments * Added new JS SDK methods to allow adding/updating department Bug Fixes: * Fixed an issue where chats were not coming out of the queue when a visitor from one of the ongoing chats goes offline * Made changes to not expand the visitor widget automatic…
January 21 2021 Production Release
New Feature: * In-App Chat SDK users can now send attachments during chat. Bug Fixes: * Handled failures during visitor attachment upload. * Fixed file upload validations of chat attachments. Visitors are allowed to upload files of upto 25 MB. * Fixed bug where agents were automatically getting logged out if …
December 05 2018 Production Release
Announcement: HappyFox Chat now supports MS Dynamics v9(2018 edition). Bug Fix: Fixed a bug where the MS Dynamics account integration(v8) was failing in HappyFox Chat.
January 09 2019 Production Release
New: 1. Insightly integration : You can integrate your Insightly crm with HappyFox Chat. To know more, Click here. 2. New Browser support :HappyFox Chat now supports Edge Browser. 3. Hide Agent name on the HappyFox Chat widget : You can prevent the Chat window from showing agents' nam…
December 6 2020 Production Release
Ahoy! We’ve upgraded our systems to strengthen security and performance of the service. We have also fixed bugs reported by customers in the recent past. Bug Fixes: * Fixed proactive chat badge position when agent is offline. * Fixed bugs found in FB messenger integration setup process. * Fixed a bug where tri…
December 07 2017 Production Release
Announcements: You can now refer HappyFox Chat to people and earn! Login to your HappyFox Chat account and click on "Refer and earn" Enhancements: 1. You can now chose to hide the widget on your webpage when all of your support agents are in their maximum chat limits and busy. You can toggle ON - "Hide widget when ag…
November 10 2017 Production Release
Enhancements: Reports will now display additional details like tags associated with the chat transcript and the Phone no. of the visitors. Bug fixes: 1. Fixed a bug where the proactive chat bubble got disappeared when the visitor navigates to other pages in the webpage or refreshes the page. 2. Fixed a bug where in s…
December 15 2020 Production Release
Admins will now have the ability to control the visibility agents have on chat transcripts. They can choose from one of the following three settings for an agent: * Self - Allow agent to access only chats that he/she participated in * Department - Allow agent to access only chats from the department(s) he/she …
August 15 2020 Production Release
New features: * Date picker pre-chat field Customers can now add date picker field in pre-chat/offline form, so that visitors can easily fill in dates. * Multi select support for Bot Visitors can now answer bot question with multiple options. Enhancements: * Increased canned response text character limit…
November 17 2017 Production Release
Bug fixes: 1. We stopped supporting Safari 11 and up versions(Mac OS) last week as we observed some UI breaks in the app. We have resolved them now. HappyFox Chat is now supported in all current versions of Safari browser. 2. Fixed a bug where the webpage automatically scrolled down when the user refreshes or navigat…
