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Home > Product Release Notes > December 15 2020 Production Release
December 15 2020 Production Release
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Admins will now have the ability to control the visibility agents have on chat transcripts. They can choose from one of the following three settings for an agent:

 

  • Self - Allow agent to access only chats that he/she participated in
  • Department - Allow agent to access only chats from the department(s) he/she is a part of
  • All - Allow agent to access all chat transcripts

 

Existing agents will continue to see all chats until this permission is set by the admin. This feature is available on Scale plan and above.

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