July 21 2017 Production Release
Bug Fix: 1. Fixed an issue where the agent's interface was not tracking the visitor page/search history when the page's source code had the same open graph url in all its pages. 2. Fixed issues in Facebook messenger and HappyFox Chat integration where at times the facebook messages were not coming into the HappyFox C…
September 28 2022 Production Release
Enhanced new chat notifications in proactive chat scenarios. * In Broadcast Routing Mode: When a visitor replies to a proactive message sent by an agent, the corresponding agent will see a timer on the incoming chat request indicating that it will be available only for him to answer for the next 90 seconds. After 9…
November 10 2017 Production Release
Enhancements: Reports will now display additional details like tags associated with the chat transcript and the Phone no. of the visitors. Bug fixes: 1. Fixed a bug where the proactive chat bubble got disappeared when the visitor navigates to other pages in the webpage or refreshes the page. 2. Fixed a bug where in s…
May 18 2017 Production release
Enhancements: Widget profile based Canned responses: You can create unique set of canned responses for each of your widget profiles. Bug Fixes: 1. Fixed UI glitches were the flag dropdown in the agent chat meta area was overlapping on the Save button. 2. Fixed UI glitches that were occurring on the visitor side chat …
November 17 2017 Production Release
Bug fixes: 1. We stopped supporting Safari 11 and up versions(Mac OS) last week as we observed some UI breaks in the app. We have resolved them now. HappyFox Chat is now supported in all current versions of Safari browser. 2. Fixed a bug where the webpage automatically scrolled down when the user refreshes or navigat…
November 28 2017 Production Release
New app Integration: You can now integrate Join.Me app with your HappyFox Chat account. This integration is available in Mighty and above plans. Click here to know more about the integration. Enhancements: 1. Provision to change your hubspot crm account that is integrated with HappyFox Chat account. 2. The length of…
October 06 2017 Production Release
Enhancement: 1. Reports : You can now filter reports based on your website profiles and departments. Click here to know more. 2. Triggered chat : You can now mute the sound that is generated for the triggered chat. Click here to know more. Announcement: Provision to cancel your HappyFox Chat account's subscript…
March 13 2018 Production Release
New feature: Pre-chat form fields - You can now collect more information from your website visitors in the pre-chat form. You will now have a provision to add additional fields to your live chat and offline forms in your HappyFox Chat account. This provision is available in mighty and above plans. Click here to …
December 27 2017 Production Release
Security Enhancement: HappyFox Chat account login will be restricted for an hour after 5 invalid password attempts from the same IP address. This way, your account can be secured from brute force attacks. However, you can login with a new password by using the forgot password option or Admin can reset your password.
January 18 2017 Production Release
Security enhancements: 1. New Password rules: * Minimum password length is 8 characters. * Requires at least one special character or number. 2. Whenever your password is changed , an email will be sent to your login email address. 3. Captcha will be shown on the login page after 2 invalid login attempts. 4. Your …
