November 10 2017 Production Release
Enhancements: Reports will now display additional details like tags associated with the chat transcript and the Phone no. of the visitors. Bug fixes: 1. Fixed a bug where the proactive chat bubble got disappeared when the visitor navigates to other pages in the webpage or refreshes the page. 2. Fixed a bug where in s…
April 28 2017 Production release
Enhancement: The exported CSV report will henceforth contain the Rating information. To export report, click here -
Chat Reports and Analytics
Reports feature on HappyFox Chat provides data on the chat activity and customer satisfaction metrics. Reports feature is available in all plans. Reports can be accessed by both admins and agents. Only admin can export the reports data. You can filter reports with custom date range depending upon your plan: St…
