Announcement: New feature - Chat Routing and Queueing You can now handle high chat volumes smarter and faster. Knowledge base article - Click here Visit our site to know more.
New Feature: Live typing preview: With Live Typing Preview feature, you can preview what the customer is typing before the customer sends it. This feature is available in Fantastic and Enterprise plans. Click here to know more. Enhancement: Added smooth animation effects to your HappyFox Chat widget.
Announcement: HappyFox Chat Agent app now adheres to CSP (Content security policy). This helps to guard against various security attacks and prevents execution of malicious content in the page.
New : We have released a new version of Desktop apps for both mac and Windows. We have resolved issues and made a few performance tweaks to the Desktop apps. You can uninstall the previous version of the app and install the latest version - v. 2.0.5 from from the goodies section in your HappyFox Chat account.…
Enhancement and Bug fixes: 1. The leaderboard section in reports page will not display the agent that is deactivated and has no chat count. 2. The deactivated agent tiles will be displayed in the bottom part of the page(After active agent tiles) in the Agents page. To view reports click here -