January 18 2017 Production Release
Security enhancements: 1. New Password rules: * Minimum password length is 8 characters. * Requires at least one special character or number. 2. Whenever your password is changed , an email will be sent to your login email address. 3. Captcha will be shown on the login page after 2 invalid login attempts. 4. Your …
March 13 2018 Production Release
New feature: Pre-chat form fields - You can now collect more information from your website visitors in the pre-chat form. You will now have a provision to add additional fields to your live chat and offline forms in your HappyFox Chat account. This provision is available in mighty and above plans. Click here to …
October 20 2016 Production Release
Bug fixes : 1. Fixed an issue where the chat transcripts were getting created as tickets in the integrated Zendesk account even when the setting " Create Ticket at the end of a cha t" was turned OFF. 2. Fixed an issue where the sound was not played for the incoming chat requests and messages in the agent interface.…
December 21 2018 Production Release
New Feature: Geo fencing: A provision for the admin to make the chat widget appear only on the desired countries. To know more about this feature - Click here. Bug fix: 1. Fixed a bug where at times the visitor page in HappyFox Chat account was showing a blank page. 2. Fixed a bug where the agent was u…
December 21 2016 Production Release
Bug Fix: Fixed a sporadic issue where at times the agents using HappyFox Chat's Android or iOS apps were automatically logged out from the app. There is absolutely no action required from your side, as in you do not have to update your app if you are already using the latest versions. (Android v1.2 and iOS v1.7) Andr…
November 10 2016 Production Release
Enhancements : Salesforce Integration: 1. Provision to create Leads and Contacts during an ongoing chat. 2. Provision to create a visitor as a Lead even though the visitor exists as a Contact in Salesforce. 3. Provision to capture the UTM parameters from the incoming chat visitor's URL and send it to the integrated…
Sep 18 2017 Production release
Bug Fixes: 1. Fixed an issue where the incoming chat requests were not routed to the department that is set under the pre chat form section of HappyFox Chat account. 2. Fixed an issue where the admins were not able to edit a triggered chat setting when the associated department was deleted.
March 03 2017 Production Release
Bug Fix : Fixed an issue where the browser notifications weren't displayed for new incoming chat notifications.
Aug 03 2017 Production Release
Bug Fixes: 1. Fixed an issue where few images were not displayed in the onboarding-tour screens of HappyFox Chat. 2. Fixed an issue where there was a UI glitch in the visitor chat widget when the chat badge titles were long.
December 07 2018 Production Release
New feature: Monitoring chat feature for agents with non-admin role, Admin role enabled agents can monitor chats across all departments and profiles.We have now built a feature to allow even the non-admin role enabled agents to monitor chats that are handled by other agents in the company. This can be set on …
