Security enhancements: 1. New Password rules: * Minimum password length is 8 characters. * Requires at least one special character or number. 2. Whenever your password is changed , an email will be sent to your login email address. 3. Captcha will be shown on the login page after 2 invalid login attempts. 4. Your …
Bug Fixes: 1. Fixed an issue where the incoming chat requests were not routed to the department that is set under the pre chat form section of HappyFox Chat account. 2. Fixed an issue where the admins were not able to edit a triggered chat setting when the associated department was deleted.
Bug fix: Fixed an issue where the users were not able to upgrade from trial to paid plan in the billing interface of HappyFox Chat. Others: HappyFox Chat - Desktop app ver2.04 released for both Mac and Windows OS. To download - Click here
Enhancements: Triggered chat - You will now be able to set a few more conditions for triggered chat to pop up in your website. Additional conditions that can be set are , - Based on Country - Based on City - Based on State - Based on the custom fields. Bugfix: Fixed an issue where at times, the typed chat message t…
Announcements: You can now refer HappyFox Chat to people and earn! Login to your HappyFox Chat account and click on "Refer and earn" Enhancements: 1. You can now chose to hide the widget on your webpage when all of your support agents are in their maximum chat limits and busy. You can toggle ON - "Hide widget when ag…
Bug Fix: Fixed a UI issue in chrome browser where the Department picker dropdown in the HappyFox Chat widget was not displayed properly when the text color setting was changed under Manage->Appearance settings.
Enhancement: Billing Invoices will now have address & VAT number of the account holder. Bug fixes: Fixed an issue where the app was taking more than 20 seconds to display the mailchimp information in the agent's chat widget meta area.
Enhancement and Bug fixes: 1. The leaderboard section in reports page will not display the agent that is deactivated and has no chat count. 2. The deactivated agent tiles will be displayed in the bottom part of the page(After active agent tiles) in the Agents page. To view reports click here -
Bug Fix : Fixed an issue where the browser notifications weren't displayed for new incoming chat notifications.
Bug Fix: Fixed a sporadic issue where at times the agents using HappyFox Chat's Android or iOS apps were automatically logged out from the app. There is absolutely no action required from your side, as in you do not have to update your app if you are already using the latest versions. (Android v1.2 and iOS v1.7) Andr…