September 28 2022 Production Release
Enhanced new chat notifications in proactive chat scenarios. * In Broadcast Routing Mode: When a visitor replies to a proactive message sent by an agent, the corresponding agent will see a timer on the incoming chat request indicating that it will be available only for him to answer for the next 90 seconds. After 9…
December 15 2020 Production Release
Admins will now have the ability to control the visibility agents have on chat transcripts. They can choose from one of the following three settings for an agent: * Self - Allow agent to access only chats that he/she participated in * Department - Allow agent to access only chats from the department(s) he/she …
October 15 2020 Production Release
We have just rolled out key fixes that will enhance security, reliability and performance in core parts of the application. Apart from those fixes, we have fixed following bugs in the same release. Bug fixes: * Fixed all major crashes in our front end applications. * Fixed triggered chat condition matching in …
August 15 2020 Production Release
New features: * Date picker pre-chat field Customers can now add date picker field in pre-chat/offline form, so that visitors can easily fill in dates. * Multi select support for Bot Visitors can now answer bot question with multiple options. Enhancements: * Increased canned response text character limit…
April 20 2021 Production Release
Enhancements: * Changes made to support zip file attachments * Added new JS SDK methods to allow adding/updating department Bug Fixes: * Fixed an issue where chats were not coming out of the queue when a visitor from one of the ongoing chats goes offline * Made changes to not expand the visitor widget automatic…
December 6 2020 Production Release
Ahoy! We’ve upgraded our systems to strengthen security and performance of the service. We have also fixed bugs reported by customers in the recent past. Bug Fixes: * Fixed proactive chat badge position when agent is offline. * Fixed bugs found in FB messenger integration setup process. * Fixed a bug where tri…
January 21 2021 Production Release
New Feature: * In-App Chat SDK users can now send attachments during chat. Bug Fixes: * Handled failures during visitor attachment upload. * Fixed file upload validations of chat attachments. Visitors are allowed to upload files of upto 25 MB. * Fixed bug where agents were automatically getting logged out if …
January 09 2019 Production Release
New: 1. Insightly integration : You can integrate your Insightly crm with HappyFox Chat. To know more, Click here. 2. New Browser support :HappyFox Chat now supports Edge Browser. 3. Hide Agent name on the HappyFox Chat widget : You can prevent the Chat window from showing agents' nam…
November 28 2017 Production Release
New app Integration: You can now integrate Join.Me app with your HappyFox Chat account. This integration is available in Mighty and above plans. Click here to know more about the integration. Enhancements: 1. Provision to change your hubspot crm account that is integrated with HappyFox Chat account. 2. The length of…
July 23 2018 Production Release
New Feature: Live typing preview: With Live Typing Preview feature, you can preview what the customer is typing before the customer sends it. This feature is available in Fantastic and Enterprise plans. Click here to know more. Enhancement: Added smooth animation effects to your HappyFox Chat widget.
