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Showing articles from Prechat survey tag

How to disable pre-chat form

To disable the pre-chat form, follow the steps below: **Step 1:** Login to your HappyFox Chat account. **Step 2:** Click on Prechat form from the main menu. ![][1] **Step 3:** Turn OFF "Show Pre-chat form" option. ![][2] Disabling the pre-chat form allows your customers to chat with your agents without entering …

March 13 2018 Production Release

**New feature:** **Pre-chat form fields -** You can now collect more information from your website visitors in the pre-chat form. You will now have a provision to add additional fields to your live chat and offline forms in your HappyFox Chat account. This provision is available in mighty and above plans. [Click …

How to collect visitor details on pre-chat form?

To collect your visitors' name, email and contact number before starting a chat, enable the pre-chat form option in your HappyFox Chat account. > Only Admin role enabled agents will have access to this setting #### **Steps to enable pre-chat form and details to be collected:** **Step 1:** Log in to your HappyFox Ch…

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