How to collect visitor details on pre-chat form?
To collect your visitors' name, email and contact number before starting a chat, enable the pre-chat form option in your HappyFox Chat account. Only Admin role enabled agents will have access to this setting Steps to enable pre-chat form and details to be collected: Step 1: Log in to your HappyFox Chat account. (…
Offline Messages
When all the support staff on your chat account are offline, the chat widget automatically switches to an offline form. If you have Work Hours feature enabled, the offline form will be shown as soon as your operating hours are over. You can edit the widget's content under Manage >> Messages section. Where do…
