How to disable pre-chat form
To disable the pre-chat form, follow the steps below: Step 1: Login to your HappyFox Chat account. Step 2: Click on Prechat form from the main menu. Step 3: Turn OFF "Show Pre-chat form" option. Disabling the pre-chat form allows your customers to chat with your agents without entering their details. A…
Custom pre-chat fields
To collect additional customers info from your set up custom pre-chat fields. How many fields can be created? How to create pre-chat fields? To create additional fields apart from the name, email id and phone number, go to Manage >> Pre-chat form. Note: 1. All the text labels have a character limit of 25 chara…
