To view all the past chats and offline messages,click History tab on your HappyFox Chat account.
Chat History storage:
Based on your subscription plan, you can view/access the chat history.
Filters and Search:
- Browse the live chat's history and transcripts using timeline filters on the left pane - Present day, Yesterday, Current week, Current month and All the time. Offline messages tab displays all time offline messages.
- Filter using Syntax: You can also search with keywords and filter chats using "Search by" option on the right corner of History tab.
- You can search by Chats Handled by you, Facebook messages, Chats with ratings, missed chats, offline messages.
- Combination of search keywords can be given. For eg : If you want to search the agent who has missed chats, you can use the following syntax, `agent:"John" is:missed`
You can click on `View search syntax` from the filter dropdown. To know more about the different search queries, refer > here.
View history by website/widget profile:
Multi-widget profile feature allows you to install and customize chat widgets on 3 or more websites and manage chats from all websites on a single HappyFox Chat account. More details here.
Inside the chat transcript:
To view chat conversation details, click chat transcript tile and you can see more info like chat duration, customer details (like Name, email, IP, OS), Chat ratings and feedback and Tags.
Under offline messages tab, view all Offline messages from your customers.
Using "Invite to chat" button, you can send an email to the customer with a dedicated chat link.
View Facebook messages from your customers. To enable Facebook messenger integration, check here.