Missed Chats
A chat is as considered “ Missed ” in the following scenarios, * If your visitor ends the chat before your agent accepts or replies to it. * If the agents go offline or close the app/browser, after an incoming chat. * If visitor immediately closes browser after starting a chat. * If the agent declines the chat. …
Chat History
The history section on HappyFox Chat is an archive of all the completed chats, missed chats, and offline messages. Based on your subscription plan there is an access limit. Details on chat transcript: Click open one of the chat transcripts to view information like chat duration, customer details (Name, email,…
