October 9 2016 Production Release
New Features: Departments - Visitors will have a provision to choose a department from the chat widget. The feature is available on all paid plans. Enhancements: * Ability to customise the welcome message on Offline chat widget and the text on Offline message button. * Refurbished HappyFox Chat application s…
November 19 2016 Production Release
Enhancements: Triggered Chats: 1. Provision for the admin to set customised messages for a trigger. 2. Provision to set a department for routing the chats that happen through triggers. 3. Sound alert for triggered messages. 4. Triggered Chat functionality compatible with mobile pages. Bug Fixes: 1. Fixed a bug where …
November 10 2016 Production Release
Enhancements : Salesforce Integration: 1. Provision to create Leads and Contacts during an ongoing chat. 2. Provision to create a visitor as a Lead even though the visitor exists as a Contact in Salesforce. 3. Provision to capture the UTM parameters from the incoming chat visitor's URL and send it to the integrated…
December 8 2016 Production Release
Bug Fix: Fixed a UI issue in chrome browser where the Department picker dropdown in the HappyFox Chat widget was not displayed properly when the text color setting was changed under Manage->Appearance settings.
January 19 2017 Production Release
Announcement: Contact - Cases created via HappyFox Chat will henceforth hold the Case Origin field value as Chat in your salesforce account. (changed from Web to Chat ) Bug Fix: 1. Fixed an issue where the users were unable to upload their profile picture for their HappyFox Chat account. 2. Fixed a sporadic is…
October 25 2016 Production Release
New Features : Provision to choose Compact style for your Chat widget. To try this, see Enhancements : Provision to filter reports based on Agents and time parameters like Today, Yesterday, Last 7 days, Last 30 days, This month and Last month . Bug Fixes : 1. Fixed a bug where the widget was not loadin…
November 23 2016 Production Release
New Features: 1. Hubspot integration - Provision to create/view hubspot contacts from the chat interface. Click here to try. 2. Magento 2.0 integration - Provision to view your customers' orders, cart items in the chat meta area. Click here to try. Bug Fixes: 1. Fixed a bug where there was no multi-lingual supp…
October 20 2016 Production Release
Bug fixes : 1. Fixed an issue where the chat transcripts were getting created as tickets in the integrated Zendesk account even when the setting " Create Ticket at the end of a cha t" was turned OFF. 2. Fixed an issue where the sound was not played for the incoming chat requests and messages in the agent interface.…
March 10 2017 Production Release
Bug Fix: 1. Facebook Messenger integration: Fixed a bug where at times, the messages section froze when preview based links or attachments were sent from the integrated Facebook page. 2. Proactive chat : Fixed an issue where the live visitor tiles in the Visitor's page were turning grey even after an agent proactivel…
December 21 2016 Production Release
Bug Fix: Fixed a sporadic issue where at times the agents using HappyFox Chat's Android or iOS apps were automatically logged out from the app. There is absolutely no action required from your side, as in you do not have to update your app if you are already using the latest versions. (Android v1.2 and iOS v1.7) Andr…
