October 25 2016 Production Release
New Features : Provision to choose Compact style for your Chat widget. To try this, see Enhancements : Provision to filter reports based on Agents and time parameters like Today, Yesterday, Last 7 days, Last 30 days, This month and Last month . Bug Fixes : 1. Fixed a bug where the widget was not loadin…
December 30 2016 Production Release
Bug fixes: Fixed a UI glitch where the billing popup had misaligned borders when viewed in Firefox browser. Announcements: Trial account state:(14 days) 1. During trial mode, admins can fiddle between different plans and try their corresponding features. 2. Trial expiry reminder mails and Trial expired mails will be …
June 07 2017 Production Release
Enhancements: 1. Zapier integration : The Zap will have a provision to send your visitor's phone no. to the action apps via zapier. Bug Fixes: 1. Fb Messenger integration - Fixed a bug where the cursor was automatically moving to the other message windows as and when a visitor sends a message. 2. Fixed UI glitches in…
October 27 2016 Production Release
Enhancements: 1. Provision to choose a Custom date range for reports. - 2. Provision to export report data in CSV file format. 3. In the visitors' tab, agents can view the current visitors' last landed time and last active time on mouse hover. The live visitors will be sorted based on ascending order of time.
October 9 2016 Production Release
New Features: Departments - Visitors will have a provision to choose a department from the chat widget. The feature is available on all paid plans. Enhancements: * Ability to customise the welcome message on Offline chat widget and the text on Offline message button. * Refurbished HappyFox Chat application s…
November 10 2016 Production Release
Enhancements : Salesforce Integration: 1. Provision to create Leads and Contacts during an ongoing chat. 2. Provision to create a visitor as a Lead even though the visitor exists as a Contact in Salesforce. 3. Provision to capture the UTM parameters from the incoming chat visitor's URL and send it to the integrated…
March 10 2017 Production Release
Bug Fix: 1. Facebook Messenger integration: Fixed a bug where at times, the messages section froze when preview based links or attachments were sent from the integrated Facebook page. 2. Proactive chat : Fixed an issue where the live visitor tiles in the Visitor's page were turning grey even after an agent proactivel…
December 21 2016 Production Release
Bug Fix: Fixed a sporadic issue where at times the agents using HappyFox Chat's Android or iOS apps were automatically logged out from the app. There is absolutely no action required from your side, as in you do not have to update your app if you are already using the latest versions. (Android v1.2 and iOS v1.7) Andr…
January 19 2017 Production Release
Announcement: Contact - Cases created via HappyFox Chat will henceforth hold the Case Origin field value as Chat in your salesforce account. (changed from Web to Chat ) Bug Fix: 1. Fixed an issue where the users were unable to upload their profile picture for their HappyFox Chat account. 2. Fixed a sporadic is…
October 20 2016 Production Release
Bug fixes : 1. Fixed an issue where the chat transcripts were getting created as tickets in the integrated Zendesk account even when the setting " Create Ticket at the end of a cha t" was turned OFF. 2. Fixed an issue where the sound was not played for the incoming chat requests and messages in the agent interface.…
