May 18 2021 Production Release
* Made more performance enhancements in the agent Front end for a smoother chatting experience in accounts with high load. * Fixed a few issues related to chat reassignment in Auto-assignment mode.
July 05 2022 Production Release
New feature: * Introduced a new Visitor Chat Widget JS SDK option to show waiting messages to visitors if chat is not accepted in a given time. Please refer to the “waitingMessage” config option in developer documentation to know more. Enhancements: * Multiple lines of visitor message will be shown in incomin…
May 20 2021 Production Release
Enhancements and Bug fixes * Facebook Messenger integration has been upgraded to use the recent APIs published by Facebook. * Fixed issues reported in Custom SAML SSO integration.
July 21 2021 Production Release
Enhancements: * Proactive chat Agents can now broadcast a single message to multiple visitors. Agents can now send multiple proactive messages to the same visitor until he picks up the chat. Fixed other bugs around proactive chat Bug Fixes: * Fixed a connection issue with unset visitor JS sdk method wher…
Production release - Oct 20 2021
* Fixed incorrect translations shown in chat widget * Made changes to stop sending app/web notifications if the window is active * Other minor fixes
December 5 2016 Production Release
Announcement : We have dropped the legacy free plan from HappyFox Chat. New updates: 1. 14-day free trial starts on the FANTASTIC plan. 2. You can also sign up for a free trial of 14 days in the plan you want to try.For more details refer the updated pricing page -
May 05 2017 Production Release
Enhancements: 1. Salesforce app integration: Phone no. of the visitor will be posted to the corresponding lead or contact detail in the connected Salesforce account. * During Chat: If visitor's phone number is available, Lead/Contact with that phone no. will be fetched from your connected SFDC account and display…
November 19 2016 Production Release
Enhancements: Triggered Chats: 1. Provision for the admin to set customised messages for a trigger. 2. Provision to set a department for routing the chats that happen through triggers. 3. Sound alert for triggered messages. 4. Triggered Chat functionality compatible with mobile pages. Bug Fixes: 1. Fixed a bug where …
December 8 2016 Production Release
Bug Fix: Fixed a UI issue in chrome browser where the Department picker dropdown in the HappyFox Chat widget was not displayed properly when the text color setting was changed under Manage->Appearance settings.
October 9 2016 Production Release
New Features: Departments - Visitors will have a provision to choose a department from the chat widget. The feature is available on all paid plans. Enhancements: * Ability to customise the welcome message on Offline chat widget and the text on Offline message button. * Refurbished HappyFox Chat application s…
