December 07 2018 Production Release
New feature: Monitoring chat feature for agents with non-admin role, Admin role enabled agents can monitor chats across all departments and profiles.We have now built a feature to allow even the non-admin role enabled agents to monitor chats that are handled by other agents in the company. This can be set on …
December 8 2016 Production Release
Bug Fix: Fixed a UI issue in chrome browser where the Department picker dropdown in the HappyFox Chat widget was not displayed properly when the text color setting was changed under Manage->Appearance settings.
October 28 2018 Production Release
Bug fixes: 1. Triggered chat - Fixed an issue where the conditions in triggered chat were not retained on the screen when you create and save a triggered chat. 2. Billing - Fixed an issue where the admin was unable to add an additional agent even after increasing the agent limit count under the billing section. …
November 23 2016 Production Release
New Features: 1. Hubspot integration - Provision to create/view hubspot contacts from the chat interface. Click here to try. 2. Magento 2.0 integration - Provision to view your customers' orders, cart items in the chat meta area. Click here to try. Bug Fixes: 1. Fixed a bug where there was no multi-lingual supp…
October 25 2016 Production Release
New Features : Provision to choose Compact style for your Chat widget. To try this, see Enhancements : Provision to filter reports based on Agents and time parameters like Today, Yesterday, Last 7 days, Last 30 days, This month and Last month . Bug Fixes : 1. Fixed a bug where the widget was not loadin…
December 30 2016 Production Release
Bug fixes: Fixed a UI glitch where the billing popup had misaligned borders when viewed in Firefox browser. Announcements: Trial account state:(14 days) 1. During trial mode, admins can fiddle between different plans and try their corresponding features. 2. Trial expiry reminder mails and Trial expired mails will be …
June 07 2017 Production Release
Enhancements: 1. Zapier integration : The Zap will have a provision to send your visitor's phone no. to the action apps via zapier. Bug Fixes: 1. Fb Messenger integration - Fixed a bug where the cursor was automatically moving to the other message windows as and when a visitor sends a message. 2. Fixed UI glitches in…
July 21 2017 Production Release
Bug Fix: 1. Fixed an issue where the agent's interface was not tracking the visitor page/search history when the page's source code had the same open graph url in all its pages. 2. Fixed issues in Facebook messenger and HappyFox Chat integration where at times the facebook messages were not coming into the HappyFox C…
November 28 2017 Production Release
New app Integration: You can now integrate Join.Me app with your HappyFox Chat account. This integration is available in Mighty and above plans. Click here to know more about the integration. Enhancements: 1. Provision to change your hubspot crm account that is integrated with HappyFox Chat account. 2. The length of…
May 18 2017 Production release
Enhancements: Widget profile based Canned responses: You can create unique set of canned responses for each of your widget profiles. Bug Fixes: 1. Fixed UI glitches were the flag dropdown in the agent chat meta area was overlapping on the Save button. 2. Fixed UI glitches that were occurring on the visitor side chat …
