Showing articles from production_release_hfc tag

January 19 2017 Production Release

**Announcement:** Contact - Cases created via HappyFox Chat will henceforth hold the **Case Origin** field value as **Chat** in your salesforce account. (changed from **Web** to **Chat**) **Bug Fix:** 1. Fixed an issue where the users were unable to upload their profile picture for their HappyFox Chat account. 2…

December 21 2016 Production Release

**Bug Fix:** Fixed a sporadic issue where at times the agents using HappyFox Chat's Android or iOS apps were automatically logged out from the app. There is absolutely no action required from your side, as in you do not have to update your app if you are already using the latest versions. (Android v1.2 and iOS v1.7…

December 8 2016 Production Release

**Bug Fix:** Fixed a UI issue in chrome browser where the Department picker dropdown in the HappyFox Chat widget was not displayed properly when the text color setting was changed under Manage->Appearance settings.

March 10 2017 Production Release

**Bug Fix:** 1. Facebook Messenger integration: Fixed a bug where at times, the messages section froze when preview based links or attachments were sent from the integrated Facebook page. 2. Proactive chat : Fixed an issue where the live visitor tiles in the Visitor's page were turning grey even after an agent proa…

November 19 2016 Production Release

**Enhancements:** Triggered Chats: 1. Provision for the admin to set customised messages for a trigger. 2. Provision to set a department for routing the chats that happen through triggers. 3. Sound alert for triggered messages. 4. Triggered Chat functionality compatible with mobile pages. **Bug Fixes:** 1. Fi…

October 27 2016 Production Release

**Enhancements:** 1. Provision to choose a Custom date range for reports. - [https://happyfoxchat.com/a/reports/activity][1] 2. Provision to export report data in CSV file format. 3. In the visitors' tab, agents can view the current visitors' last landed time and last active time on mouse hover. The live visitors …

December 30 2016 Production Release

**Bug fixes:** Fixed a UI glitch where the billing popup had misaligned borders when viewed in Firefox browser. **Announcements: ** Trial account state:(14 days) 1. During trial mode, admins can fiddle between different plans and try their corresponding features. 2. Trial expiry reminder mails and Trial expir…

June 07 2017 Production Release

**Enhancements: **1. Zapier integration : The Zap will have a provision to send your visitor's phone no. to the action apps via zapier.** Bug Fixes:** 1. Fb Messenger integration - Fixed a bug where the cursor was automatically moving to the other message windows as and when a visitor sends a message. 2. Fixed U…

December 5 2016 Production Release

**Announcement :** We have dropped the legacy free plan from HappyFox Chat. New updates: 1. 14-day free trial starts on the FANTASTIC plan. 2. You can also sign up for a free trial of 14 days in the plan you want to try.For more details refer the updated pricing page - [https://happyfoxchat.com/live-chat-pricing]…

May 05 2017 Production Release

**Enhancements:** **1. ****Salesforce app integration:** Phone no. of the visitor will be posted to the corresponding lead or contact detail in the connected Salesforce account. * **During Chat:** If visitor's phone number is available, Lead/Contact with that phone no. will be fetched from your connected SFDC a…

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