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Home > Features > Live Translation
Live Translation
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The Live Translation feature detects the language of your visitor messages automatically and translates those messages to the language that the agent understands. Your visitors can chat in their own language.

This feature is available on Growth, Scale, and Scale plus plans.

An agent can set the desired language to which visitor messages should be translated during an ongoing chat.

Note: If you have installed the HappyFox Chat widget on multiple websites, you can choose and set your desired language for each of your profiles.

Steps to set a preferred language:

Log in to the HappyFox Chat account. Click on Timezone and language from the main menu. Select the desired language.

And then turn on the Live Translation feature.

How does it work?

When the visitor initiates the chat and sends a message, HappyFox Chat checks it and if the detected language is different from the language that you've set for your profile, the chat area will provide you an option to translate it to your profile language. You can click on the "G translate" button to see the translated message. You can refer to the screenshot below.

Note: We use Google's Translate API to translate the messages.

 

Once the agent clicks the 'G translate' button, the visitor's message will be translated into the language set by the agent.

An agent can view the original message/translated message by clicking the 'View Original' or 'View translated' hyperlink present beneath the agent and visitor's messages.


Stop translating:
If you don't want messages to be translated, click on the 'Stop translating' button and click on the Yes button.


Visitor's end:


Agent's chat messages will be automatically translated to the visitor's language. 

Visitors can click the original message/translated message by clicking the 'View Original' hyperlink present beneath the support agent and visitor's messages.

History:

 

The chats will be stored and displayed in the translated language(Profile language).
Details like when the agent has stopped Translation will also be displayed here.

 

Transcript on Integrated apps:
If you've integrated your HappyFox Chat account with apps like HappyFox HelpDesk, Pipedrive, Microsoft Dynamics, Salesforce, and Zendesk, then the translated chat transcripts will be posted to those connected apps.

Languages Supported

Live Translation feature in HappyFox Chat currently supports live translation for 135 languages and those languages are listed below:

 

  1. Afrikaans
  2. Akan
  3. Albanian
  4. Amharic
  5. Arabic
  6. Armenian
  7. Assamese
  8. Aymara
  9. Azerbaijani
  10. Bambara
  11. Basque
  12. Belarusian
  13. Bengali
  14. Bhojpuri
  15. Bosnian
  16. Bulgarian
  17. Catalan
  18. Cebuano
  19. Chichewa
  20. Chinese (Simplified)
  21. Chinese (Traditional)
  22. Corsican
  23. Croatian
  24. Czech
  25. Danish
  26. Divehi
  27. Dogri
  28. Dutch
  29. English
  30. Esperanto
  31. Estonian
  32. Ewe
  33. Filipino
  34. Finnish
  35. French
  36. Frisian
  37. Galician
  38. Ganda
  39. Georgian
  40. German
  41. Goan Konkani
  42. Greek
  43. Guarani
  44. Gujarati
  45. Haitian Creole
  46. Hausa
  47. Hawaiian
  48. Hebrew
  49. Hindi
  50. Hmong
  51. Hungarian
  52. Icelandic
  53. Igbo
  54. Iloko
  55. Indonesian
  56. Irish
  57. Italian
  58. Japanese
  59. Javanese
  60. Kannada
  61. Kazakh
  62. Khmer
  63. Kinyarwanda
  64. Korean
  65.  Krio
  66. Kurdish (Kurmanji)
  67. Kurdish (Sorani)
  68. Kyrgyz
  69. Lao
  70. Latin
  71. Latvian
  72. Lingala
  73. Lithuanian
  74. Luxembourgish
  75. Macedonian
  76. Maithili
  77. Malagasy
  78. Malay
  79. Malayalam
  80. Maltese
  81. Manipuri (Meitei Mayek)
  82. Maori
  83. Marathi
  84. Mizo
  85. Mongolian
  86. Myanmar (Burmese)
  87. Nepali
  88. Northern Sotho
  89. Norwegian
  90. Odia (Oriya)
  91. Oromo
  92. Pashto
  93. Persian
  94. Polish
  95. Portuguese
  96. Punjabi
  97. Quechua
  98. Romanian
  99. Russian
  100. Samoan
  101. Sanskrit
  102. Scots Gaelic
  103. Serbian
  104. Sesotho
  105. Shona
  106. Sindhi
  107. Sinhala
  108. Slovak
  109. Slovenian
  110. Somali
  111. Spanish
  112. Sundanese
  113. Swahili
  114. Swedish
  115. Tajik
  116. Tamil
  117. Tatar
  118. Telugu
  119. Thai
  120. Tigrinya
  121. Tsonga
  122. Turkish
  123. Turkmen
  124. Ukrainian
  125. Urdu
  126. Uyghur
  127. Uzbek
  128. Vietnamese
  129. Welsh
  130. Xhosa
  131. Yiddish
  132. Yoruba
  133. Zulu
  134. Hebrew
  135. Chinese (Simplified)
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