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Home > Features > Email chat transcripts
Email chat transcripts

All the chat transcripts will be emailed to the registered email id. You can find an archive of all the chats and offline messages in your Chat history section. (Go to past chats from the main menu)

 

By default, the transcripts are sent to the email id of the admin who created the HappyFox Chat account.

To change the email id, from the main menu, click on Appearance and click  Chat Transcripts from the side pane. Only Admins have access to change the email id.


Can admins export all chat transcripts from a customer to themselves? 

Yes, users with admin role on HappyFox Chat account can export.

 

On clicking the 'View/Export Visitor transcripts' option, they will see the 'Export' button. Clicking it to export all the transcripts with that customer's email address in JSON format.


Can I stop chat transcripts from being emailed? 

Yes. You can leave the field empty and click 'save'. But offline messages won't be sent to your email address if there's no email id set under Chat Transcripts.

 

Can customers send a copy of the chat transcript to themselves? 
 

During an ongoing chat, they can click on the 'Email chat' icon widget to send.

 

 

2. After chat ends they can click 'Email Chat' option to send a copy of the chat.

 

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