Chat Widget Status

Chat widget status/Chat Status feature option allows you to show/hide widget. It is available under Manage section.

  • Hide widget when no agents are availableIf you want to hide the widget automatically when no agents are online to take chats, then you can turn on this option. If you want to show "Leave us a Message" form when no agents are available, you can just turn OFF this option.
  • Enable chat widget: To show/hide the chat widget manually, set this option to ON/OFF. When you toggle off this option, if there is an ongoing chat the widget will be available for the customers to chat until chat ends.

Note: Since Enable chat widget option has direct control to hide the widget, it takes precedence over the above option.