Chat Status feature allows you to control the visibility of the widget on your website. You can location this option under the Manage section.
Hide widget when no agents are available:
When all the agents are offline,
- To hide the widget automatically set this option to ON.
- To display the Offline form, toggle it OFF.
If you have Work Hours enabled on your account, the widget will work per this setting.
Enable chat widget:
To show/hide the chat widget manually, set this option to ON/OFF. When you toggle this option OFF during an ongoing chat, the widget will be available for the customers to chat until chat conversation ends.
Note: Since the "Enable chat widget option" has direct control to hide the widget, it takes precedence over the "Hide widget when no agents are available" option.