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Showing articles from divert chats tag

April 06 2017 Production Release

**Announcement:** **New feature** - **Chat Routing and Queueing** You can now handle high chat volumes smarter and faster. Knowledge base article - [Click here][1] Visit [our site][2] to know more. [1]: [2]:…

Chat Routing and Queueing

**Plan Details:** This feature is available in Scale and Scale plus plans. Only Admin users will be able to setup Routing modes. **Types of Routing mode:** 1. Broadcast mode. 2. Auto-assign mode. ** Broadcast mode:** * This is the default routing mode setting when you sign up for a HappyFox Chat account. …

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