Chat History
The history section on HappyFox Chat is an archive of all the completed chats, missed chats, and offline messages. Based on your subscription plan there is an access limit. Details on chat transcript: Click open one of the chat transcripts to view information like chat duration, customer details (Name, email,…
Offline Messages
When all the support staff on your chat account are offline, the chat widget automatically switches to an offline form. If you have Work Hours feature enabled, the offline form will be shown as soon as your operating hours are over. You can edit the widget's content under Manage >> Messages section. Where do…
