You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.

Showing articles from Monitoring Chats tag

December 07 2018 Production Release

**New feature:** **Monitoring chat feature for agents with non-admin role,** Admin role enabled agents can monitor chats across all departments and profiles.We have now built a feature to allow even the non-admin role enabled agents to monitor chats that are handled by other agents in the company. This can be set …

Chat Barge-in

The barge-in feature allows the admins and agents with monitor chat permission, to take over any ongoing chat from another agent. * This feature is available in **Growth**, **Scale,** and **Scale** **Plus** plans. * This feature is enabled by default for all the account admins. ### **How to take over a chat? ** …

Monitor Chats

Monitor Chat feature allows admins and permission-enabled agents to supervise the ongoing chats handled by other admins/agents. > Only admins can enable to permission for agents. The feature is available across all plans. ### **How to enable monitor chat permission?** For admins, the chat monitoring feature is ena…

scroll to top icon