Showing articles from transfer chat tag

How to transfer chats?

Type **@ **symbol in the text field and select the agent to whom the chat needs to be transferred. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpsupport_kb_attachments/2016/07-29/39fd91aa-e334-4456-95bf-3a74b132ebb9/TransferChat%20%281%29.png

How to transfer the chat?

On the Chat Window screen, to the left of the chat text box, there is transfer chat icon, which on being tapped will allow you to transfer the chat to the other Available Agents. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpsupport_kb_attachments/2016/02-25/a47a4c8c-faaa-479b-b2c2-87ca8dddedd7/4.Transf…

Transfer Chat

The transfer chat feature allows you to transfer an ongoing chat to another available agent/department where at least one agent is available. ### **Ways to transfer a chat to an agent or a department:** 1. a) Click upward arrow present in the chat window >> select "**!Commands".** ![][1] 1. b) Choose **!transferCh…

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