How to transfer chats?
Type **@ **symbol in the text field and select the agent to whom the chat needs to be transferred. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpsupport_kb_attachments/2020/04-13/88a3a632-28f4-4e81-bfd8-4de4962fd24a/IMG-20200413-WA0008.jpg
How to transfer the chat?
On the Chat Window screen, you can type @ to see the list of other online agents and departments. You can tap on the desired agent or department to transfer the chat. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpsupport_kb_attachments/2020/04-16/665d5c10-f5a1-405b-a517-c5ca6c6fe911/IMG_3392.png
Transfer Chat
The transfer chat feature allows you to transfer an ongoing chat to another online agent/department where at least one agent is online. ### **Ways to transfer a chat:** **1. Dropup menu:** a) Click the menu option present in the chat window >> select "**!Commands"** ![][1] b) Choose **!transferChat** from the lis…
