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Showing articles from transfer chat tag

How to transfer chats?

Type **@ **symbol in the text field and select the agent to whom the chat needs to be transferred. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpsupport_kb_attachments/2020/04-13/88a3a632-28f4-4e81-bfd8-4de4962fd24a/IMG-20200413-WA0008.jpg

How to transfer the chat?

On the Chat Window screen, you can type @ to see the list of other online agents and departments. You can tap on the desired agent or department to transfer the chat. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpsupport_kb_attachments/2020/04-16/665d5c10-f5a1-405b-a517-c5ca6c6fe911/IMG_3392.png

Transfer Chat

The transfer chat feature allows you to transfer an ongoing chat to another available agent/department where at least one agent is available. ### **Ways to transfer a chat to an agent or a department:** 1. a) Click upward arrow present in the chat window >> select "**!Commands".** ![][1] b) Choose **!transferChat*…

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