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Showing articles from transfer chat tag

How to transfer chats?

Type **@ **symbol in the text field and select the agent to whom the chat needs to be transferred. ![][1] [1]:

How to transfer the chat?

On the Chat Window screen, you can type @ to see the list of other online agents and departments. You can tap on the desired agent or department to transfer the chat. ![][1] [1]:

Transfer Chat

The transfer chat feature allows you to transfer an ongoing chat to another available agent/department where at least one agent is available. ### **Ways to transfer a chat to an agent or a department:** 1. a) Click upward arrow present in the chat window >> select "**!Commands".** ![][1] b) Choose **!transferChat*…

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