Type **@ **symbol in the text field and select the agent to whom the chat needs to be transferred. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpsupport_kb_attachments/2020/04-13/88a3a632-28f4-4e81-bfd8-4de4962fd24a/IMG-20200413-WA0008.jpg
