How to block visitors on Android app?

Visitor Blocking feature allows you to block abusive visitors from chatting with agents. On Android app, you can block the visitor during an ongoing chat or after the chat ends.

How to block a visitor?

During an ongoing chat:

Simply type the command "!blockVisitor" in the chat area and hit send.

Or tap the menu icon on the top right corner and choose Block Visitor option.

When you tap the Block Visitor option, the app will ask you to confirm.

On selecting Block Visitor, the chat will be ended on the agent side. And the widget will hide at the visitor end.

Ended chat or a missed chat:
You can go to the history section and tap on a visitor chat transcript.
Tap the menu icon on the extreme right corner and choose Block Visitor option.

When you tap the Block Visitor option the app will ask you to confirm.

After confirming a notification will be displayed "The Visitor has been blocked".

Important Note:

  1. By default, the visitor will be blocked for 3 days.
  2. Admin can change the number of days a visitor gets blocked only from web/browser app.
  3. Login to your HappyFox Chat accout via web app >> Go to Manage >> Visitor blocking.

How do I unblock a visitor?

Go to the visitor's completed chat or missed the chat.

Tap the menu icon on the extreme right corner and choose Unblock Visitor option.

After tapping the Unblock Visitor, a notification will be displayed "Unblocked this visitor".