Provide multi-lingual support for your customers from any country with any language. Enable live translation feature on your HappyFox Chat Android app and translate your customer's language (any foreign language) to your preferred language during an ongoing chat.
This feature is available on Growth, Scale and Scale plus plans.
How to set the preferred language of translation:
- From your web/desktop app, go to Manage >> click Timezone and Language on the sidebar.
- Select the preferred language to which you want the detected language to be translated.
How does Live Translation feature work?
When a customer sends a chat message in a foreign language, the app will auto-detect the language and you will see the Google translate option next to the detected language as shown below.
Once you turn on the translate option, the chat will be translated to your preferred language. On clicking 'Show Original' below each message, you can view the actual message sent in the customer's language.
For customers, the agent's reply will be translated to customer's language.
For your customers, the chat conversation will be converted and shown in their actual language.
The push notification will also have the translated message if the translation feature is on.