How to transfer chats?
Type @ symbol in the text field and select the agent to whom the chat needs to be transferred.
How to transfer the chat?
On the Chat Window screen, you can type @ to see the list of other online agents and departments. You can tap on the desired agent or department to transfer the chat.
Transfer Chat
The transfer chat feature allows you to transfer an ongoing chat to another online agent/department where at least one agent is online. Ways to transfer a chat: 1. Dropup menu: a) Click the menu option present in the chat window >> select " !Commands" b) Choose !transferChat from the list and it will list all…
