On the Chat Window screen, you can type @ to see the list of other online agents and departments. You can tap on the desired agent or department to transfer the chat. ![][1] [1]: https://hf-files-oregon.s3.amazonaws.com/hdpsupport_kb_attachments/2020/04-16/665d5c10-f5a1-405b-a517-c5ca6c6fe911/IMG_3392.png