You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
Home > Features > Enforce Two-Factor Authentication - HappyFox Chat
Enforce Two-Factor Authentication - HappyFox Chat
print icon

With 'Enforce Two-Factor Authentication' feature, admins can mandate Two-Factor Authentication for all the admins and agents on the HappyFox Chat account. 

 

The feature is available across all the plans.

 

Steps to enable 'Enforce Two-Factor Authentication' feature:

1. Navigate to Manage >> Security in your HappyFox Chat account.

2. Toggle ON 'Enforce Two-Factor Authentication' and click 'Save'.

Upon saving this, all agents who have not setup Two-Factor Authentication will be notified via email.

 

Two-Factor Authentication at agent's end:

1. Enabling the "Enforcing Two-Factor Authentication" feature will send an email notification to all the agents. 

2. Enabling the feature will not affect the agent's ongoing/current session. Only when the agent logs in again, they will be prompted to setup the Two-Factor Authentication. 

3. i) Once agents set up the Two-Factor Authentication, they will not see the disable option. 

ii) If "Enforce Two-Factor Authentication" feature is not enabled, agents and admins can see the disable option.

4. Agents who are logged in via mobile will see the below message in their mobile login screen during their next login.

Note: If the admins and agents have enabled "Keep me logged in for 30 days" option or if they're on the same login session, they will be auto-logged out from their mobile/web browser/desktop app in 7 days from the time of enforcing Two-Factor Authentication. Logging in again will prompt them to set up Two-Factor Authentication.

How to identify the agents who have not enabled Two-Factor Authentication?

1. From Agents section, admins can identify the agents who have not enabled Two-Factor Authentication on their accounts.

2. A warning symbol will be displayed on the agent's tile as shown below:

3. Upon clicking their agent tile, the message 'Two-Factor Authentication not setup' will be displayed:

4. Admins can request these agents to setup Two-Factor Authentication separately. App will automatically log them out after 7 days if Two-Factor Authentication is not enabled. 

 

How to reset Two-Factor Authentication for an agent?

1. Only Admins have the permission to reset Two-Factor Authentication for any of their agents.

2. Admins can navigate to Agents Section, click on that particular agent's tile and click 'Reset Two-Factor Authentication' upon which an email notification will be sent to the agent. 

What if both 'SSO' and 'Enforce Two-Factor Authentication' is enabled?

1. If "Enforce Two-Factor Authentication" feature is enabled while SSO is enabled, the current session is not affected. 

2. If Single Sign On is enabled, the app overrides Two-Factor Authentication enforcement.

3. Admins will be logged out after 7 days from the time of enforcing Two-Factor Authentication and they can login using the log in credentials. Agents will not be logged out.

Feedback
1 out of 1 found this helpful

scroll to top icon