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Showing articles from missed chats tag

Missed Chats

A chat is as considered “**Missed**” in the following scenarios, 1. If your visitor ends the chat before your agent accepts or replies to it. 2. If the agents go offline or close the app/browser, after an incoming chat. 3. If visitor immediately closes browser after starting a chat. 4. If the agent declines t…

Chat History

The history section on HappyFox Chat is an archive of all the completed chats, missed chats, and offline messages. Based on your subscription **[plan][1]** there is** **an access limit. ![][2] ### **Details on chat transcript:** Click open one of the chat transcripts to view information like chat duration, customer…

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