Turn off agent availability
Admins and agents with 'Manage agents' permission are now allowed to turn off the availability of other agents. This feature is available in the Scale plus plan. How it works: 1. Go to the Agents section, and click on the particular agent's tile for whom you'd like to turn off the chat availability. 2. You will s…
Set chat availability on browser/desktop app
You can set the chat availability mode to available or unavailable with a single tap using the chat availability toggle. Chat Availability Status - Available: As soon as you log in to your HappyFox Chat account, your chat availability will be set to 'Available' by default as fresh session is set up. The "avail…
