You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
Home > Account Setup > Set chat availability on browser/desktop app
Set chat availability on browser/desktop app
print icon

You can set the chat availability mode to available or unavailable with a single tap using the chat availability toggle.

Chat Availability Status - Available:

As soon as you log in to your HappyFox Chat account, your chat availability will be set to 'Available' by default as fresh session is set up.

 

The "available" status indicates that an agent is available to take new chat and chat transfer requests from other agents/departments and can transfer a ongoing chat. 

Note: When you are logged in via both desktop and mobile app, switching the availability in one of the device will automatically synchronize on the other device. When you log out in one device and stay available on the other, you will still be Available.

Chat Availability Status - Unavailable: 

The unavailable status indicates that the agent is logged in but unavailable to take chats and transfer requests. 

 

When all the agents are “Unavailable”, the visitor  widget shows “Offline form”, where customers can leave a message. 

Tip: You have an option to hide the chat widget on your website when no agents are available. For details refer to this article - "Hide Widget when no agents available".

View from other modules:

When you are on other modules of the app like Reports, Chat history etc., you can check if you are available using green bar below the image profile icon without having to click on the icon. 

Availability view to other agents:

Under the Agents section,

i) The green dot on the agent name indicates that the agent has set his/her availability to accept new chats.

ii) Yellow indicates that the agent is logged in (online) and has turn off his/her availability. 

Agents can use desktop app and mobile app apart from logging in via browser to take chats. 

Note:

  1. An ongoing chat session will not be affected, when you switch the chat availability to unavailable.

  2. The triggered chat will be functional only when at least one agent on the chat account is available.

  3. When Admins/agents with custom privileges are Unavailable to take chats, they can perform other actions like monitoring chats, customizations, view and export the reports, etc.,

Feedback
1 out of 3 found this helpful

scroll to top icon