May 05 2017 Production Release
Enhancements: 1. Salesforce app integration: Phone no. of the visitor will be posted to the corresponding lead or contact detail in the connected Salesforce account. * During Chat: If visitor's phone number is available, Lead/Contact with that phone no. will be fetched from your connected SFDC account and display…
March 1 2017 Production Release
Enhancements : Salesforce integration : 1. Lead owner/Contact owner field in your salesforce account will henceforth contain the name of the agent who handled the chat. In case of multiple agents handling a chat, only the agent who ended the chat will be considered. 2. Now, all of your offline messages will be posted…
Enable integration with Salesforce
Salesforce integration benefits: * View lead/contact details from Salesforce CRM during an ongoing chat. * During a chat session, manually create leads/contacts in Salesforce CRM. * After a chat ends, automatically create leads/contacts in Salesforce CRM. * Create multiple leads/contacts for a customer during a …
