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Showing articles from pre-chat tag

How to disable pre-chat form

To disable the pre-chat form, follow the steps below: **Step 1:** Login to your HappyFox Chat account. **Step 2:** Click on Prechat form from the main menu. ![][1] **Step 3:** Turn OFF "Show Pre-chat form" option. ![][2] Disabling the pre-chat form allows your customers to chat with your agents without entering …

Custom pre-chat fields

To collect additional customers info from your set up custom pre-chat fields. ### **How many fields can be created?** ![][1] ### **How to create pre-chat fields?** To create additional fields apart from the name, email id and phone number, go to Manage >> Pre-chat form. **Note:** > 1. All the text labels have a …

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