If all your agents reached their maximum chat limit, you can show a auto-waiting message to your customers in the chat window using the queueing option. This waiting message can be customised.
1. Login to your HappyFox Chat account.
2. Go to Manage >> Routing (You can be on any routing mode - Broadcast or Auto assign).
NOTE: You must set maximum chat limit for agents. Let's consider your agents are handling 4-5 chats simultaneously.
3. Under Queueing, turn on the option "Allow additional chats to queue".
4. Edit/customise the waiting message >> click "Save".
When all the agents reached their max chat limits,