How to set Work Hours for the company?

Work Hours allows you to set the operating hours of the chat widget for each profile so that chat widget goes to offline state after the operating hours.

It will be available in Mighty and above plans.

Setting up Work Hours:

You can set work hours by going to Manage-->Work Hours and Toggling ON Enable Work Hours.

You can choose the desired timezone and set workhours for that timezone.

After enabling the Work Hours, you can set the operating hours for each day by clicking on the 'edit' button against each day of the week.

Clicking on 'edit' will display option to edit day of the week and the timings so that you can set your preferred work timings on when the chat widget needs to be available.

Note: You can create multiple entries for the same day and the lowest 'From' time and highest 'To' time will be taken into account.

During Work Hours and After Work Hours:

During Work Hours, widget will be available in the website and agent shall be able to handle the chat request normally.

After Work Hours, the widget will go to offline state even though the agent is logged in and either offline form will popup or widget may get hidden depending upon the settings that is set by the admin.

In such case even when other agents login to their accounts the widget will still be in offline state and in the agent screen they will see a message saying "Off-hours have kicked in. You'll no longer receive chats." To receive chats they need to request admin to change the work hours.