Do you type in long replies for same customer questions, every time? Create canned responses/pre-defined templates, add it to ongoing chats and save a lot of time.
Create unlimited canned responses on all plans.
Canned responses can also be created for each widget profile.
How to create a canned response?
a. Click on the "+" icon on HappyFox Chat admin panel >> choose "Add a canned response".
b. Go to Automate section >> Click on the "+ Add" in 'Canned Response' section.
You will see a pop-up. Follow the instructions below:
How to add a canned response during chat?
Type # key in the chat area, followed by the snippet's name or you can choose from the list and click "Enter".
How to delete a canned response?
Hover over the canned response that you want to delete >> Click on the 'Delete' icon on the bottom right >> Confirm delete.