Canned Responses
Do you type in long replies for same customer questions, every time? Create canned responses/pre-defined templates, add it to ongoing chats and save a lot of time.
Create unlimited canned responses on all plans.
Canned responses can also be created for each widget profile.
How to create a canned response?
a. Click on the "+" icon on HappyFox Chat admin panel >> choose "Add a canned response".
(or)
b. Go to Automate section >> Click on the "+ Add" in 'Canned Response' section.
You will see a pop-up. Follow the instructions below:
- you can type in the title of the canned response and
- the add "Expansion(/description)" that is to be added as a canned response.
- On the right top corner you can choose the widget profile.
- You can also choose whether the canned response can be made available to all the agents, or only to the admin users.
- Once done, click on "Add" button.
How to add a canned response during chat?
Type # key in the chat area, followed by the snippet's name or you can choose from the list and click "Enter".
How to delete a canned response?
Hover over the canned response that you want to delete >> Click on the 'Delete' icon on the bottom right >> Confirm delete.
