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Showing articles from busy state tag

How to hide chat widget when agents are busy?

If you want to **hide the widget automatically** when all agents are busy, 1. Login and Click on Chat routing from the main menu. ![][1] 2. Choose any one of the routing mode - Broadcast or auto-assign. 3. Turn On the toggle "**Hide widget when all agents are busy"** ![][2] **Offline form** will be shown to the …

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