How to send additional info about visitors to HappyFox Chat?

Apr 19, 2022

11892

With Custom fields you can pass additional data about customers from your website to HappyFox Chat via JavaScript SDK.

This feature is available in all plans.

For example, let us a registered user is visiting your website or initiating a chat. If you want to pass the subscription plan details of the user or the number of orders placed previously, to HappyFox Chat, the custom field enables that for you.

How to add custom fields?

Custom fields can be created in "Custom Fields" section under "Manage" tab of your HappyFox Chat Account.

Click on the "Add" button. Enter the name of the custom field.

Note: Text and Number are the two types of custom fields available.

Choose any of the values and click on the "Save" button.

How to pass values to custom fields?

Custom fields can be passed from your website to HappyFox Chat using a JavaScript code snippet.

Syntax:

HappyFoxChat.setCustomFields(<customFieldObject>, <callback>);

<customFieldObject> is a mandatory argument. A JSON object with the custom fields created in step 1.
<callback> is an optional argument.

Example:

HappyFoxChat.setCustomFields( { Plan :'free'} )

Here is a sample snippet of code to set some example custom fields (pastOrders and subscriptionPlan with values 30 and 'free' respectively):

<script>

var HappyFoxChat;

window.HFCHAT_CONFIG.onload = function() {

  /**
   * Getting the reference of HappyFoxChat object
   */
  HappyFoxChat = this;

  /**
   * Custom fields
   */
  var customFields = {
    pastOrders: 3,
    Plan: 'free'
  };

  /**
   * Setting custom fields
   */
  HappyFoxChat.setCustomFields(customFields, function(error, result) {
    if (error) {
      console.error('Failed to set custom fields', error);
    } else {
      console.log('Successfully set custom fields', result);
    }
  });

};