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Showing articles from 20oct2016 tag

October 20 2016 Production Release

**Bug fixes** : 1. Fixed an issue where the chat transcripts were getting created as tickets in the integrated Zendesk account even when the setting "_Create Ticket at the end of a cha_t" was turned OFF. 2. Fixed an issue where the sound was not played for the incoming chat requests and messages in the agent inter…

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