Agents can edit the profile details from "Edit Profile" section of the individual's account.
On clicking edit profile, a popup will be displayed where you can modify Profile information, update your e-mail & password, and enable/disable email notifications.
A. Your Profile:
Under this section, you can update your profile image and edit your "Name" and "Display Name".
i) To add a new profile image, click on the Click to add your profile image option, choose the desired image, and click Save Changes.
ii) To change the display picture, click on the existing image, choose the desired image, and click Save Changes.
B. Email & Password Section:
To change/update your email id, click "Change Email" and an email will be sent to your new email id for authentication. Click the Confirm to access HappyFox Chat from a new email id.
Similarly, click the "Change Password" link below the email id field. You are required to enter the password as shown in the image. Once done hit "Change Password" button.
Changing email id will now log out the agents from all their devices.
Changing the password from the edit profile menu will log out the agent from all sessions except the one from where he changed his password.
C. Email Notifications:
In the section, staff can enable/disable email notifications for chat ratings.
Staff with Admin role:
Staff with Agent role:
D. Two-factor Authentication:
Click on the arrow for setting up the Two-Factor Authentication.
For more details on the setup please refer to this article.