You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
You are viewing the article in preview mode. It is not live at the moment.

Showing articles from visitor details tag

Unable to view customer info on chat

The customers can start a chat conversation  without entering their details in the below cases: * when a customer responds to a triggered chat or a proactive chat (even if you have pre-chat form ON). * when you have turned off the pre-chat form. Hence you are unable to see the customer details. How can I get cus…

scroll to top icon