In the chat history section, you can find an archive of all the completed chats, missed chats, and offline messages.

Below are the ways to email/export the chat transcripts-

1. Auto-send chat transcripts:

• By default, all the chats and offline messages will be auto-emailed to the email id of the account owner or to the email id mentioned under Manage > Chat transcripts.

• You can refer to this article for more details - Email transcripts.

2. Manually export chat transcripts of a customer:

• Navigate to Chat History > Past chats section from the main menu.
• Click open any customer's Chat transcript tile.
• Click the 'View/Export Visitor transcripts' option on the right-hand side of the page.
• You can now view all the chat transcripts with that particular customer's email id/phone number.
• Now click the 'Export' button and all the transcripts of that particular customer will be exported. 
• If there's no email id or phone number inside the chat transcript, all transcripts visitor alone will be shown which can be exported.

3. Export all the Chat transcripts via API:

To export all the chat transcripts in your history section, you can use our developer API. Kindly refer to this link - https://developer.happyfoxchat.com/#transcripts.