Why am I not getting the push notifications?

If you have logged on to your HappyFox Chat account in your web browser or desktop app, we don't want to bombard you with push notifications on your mobile. Once your desktop app or web app is out of focus from the screen (when you are on a different tab or window or have the app in minimized state), you will receive the push notifications on your mobile app.

Please check the following settings in your iOS device,  

  • Settings -> General -> Background App Refresh -> Toggle ON.
  • Settings -> Notifications -> HappyFox Chat -> Allow Notifications -> Toggle ON.
  • Settings -> Battery -> Lower Power Mode -> Toggle OFF.

Note:

If your device goes out of Wi-Fi zone or loses its internet connectivity, the app's session will get disconnected.When your device gets back the internet connection, it will get re-connected automatically.