A quick guide on how to customise the widget's appearance, language, and texts.
Only Admins of the chat account can customize the Chat Widget.
Login to your HappyFox Chat Account, go to Manage >> Appearance.
Change to the widget appearance can be previewed to the chat widget on the right side. Remember to "Save" the settings after customising.
a) Widget Color
b) Text Color: Set the chat widget text's color to be black or white based on the color chosen for chat widget.
c) Chat widget position: This option allows to you set the widget's position on your website.
d) Chat Badge: An option to customise to a compact/full mode.
e) Agent Picture: Toggling ON 'Show agent profile picture' will display Agent's profile picture to the visitor once the agent joins the chat. Turning OFF will display the default chat bubble.
To set agent picture, refer this article here.
f) Show maximized chat window: To show the Chat window in maximized/opened state when a visitor lands on your website. Turning OFF will keep the widget in the minimized state.
g) Chat Rating: To ask chat rating from customers after the chat ends. More details here.
h) Unbranding: To hide the "Powered by HappyFox Chat" branding on the chat widget on your website and chat transcript emails (sent to agents and customers).
Go to Manage >> Messages.
Chat widget language - Set your preferred widget language.
You can edit the texts that appear in the following fields in your preferred language.
Note: The texts in these fields have text limits which vary for each field.
Go to Manage >> Pre-Chat form.