By enabling HappyFox Chat-Zapier Integration, when there is a chat related event you can create an action. For example when there is a missed chat (a trigger) on HappyFox Chat you can send an email alert (an action).
HappyFox Chat provides three trigger points:
- Finished Chat
- New Offline Message
- New Missed Chat
Only Admin has the access to integrate Zapier with HappyFox Chat account.
This integration is available on all plans.
Prerequisite for Zapier-HappyFox Chat Integration:
Get API Key for HappyFox Chat account
1. Login to HappyFox Chat account.
2. Go to Apps → Zapier → Click TRY FOR 7 DAYS/INSTALL button.
3. Now click Generate API Key button and copy the API Key.
Steps for Zapier-HappyFox Chat integration
Let's create a Zap for the following scenario. When there are new missed chats (which is the trigger) on HappyFox Chat, send an email to your gmail id (the action).
STEP 1: Login to your Zapier account
STEP 2: Click on Make a New Zap button.
STEP 3: To set up the trigger for HappyFox Chat,
- Under Choose a trigger app, Type HappyFox Chat and select it.
- It will take you to the next step. Choose New Missed chat as trigger → Click Continue.
- Hit Connect a New Account button. You will be prompted to enter API key of your HappyFox Chat account.
- Now paste the API Key copied from your HappyFox Chat account → Then click Yes, continue button
- After connecting to your HappyFox Chat account, click Save + Continue button.
- Now test this HappyFox Chat account by fetching sample chats. Click Connect & Continue.
- Now, create dummy missed chat on your HappyFox Chat account.
- Once the system fetches the test sample, you will see "Test Successful!" message as shown below. Click Continue.
Step 4: To setup the action to be taken for the trigger. (Sending email for a new missed chat on HappyFox Chat)
- Choose action app → Type "Gmail" and select it.
- Under Select Gmail account → click Connect to new account button.
- In this step, Zapier will prompt you to grant access to your Gmail account → Click Allow button.
- Under select Gmail action, select Send Email → Click Save + Continue button.
- Under setup Gmail, fill in the required fields → Click Continue button. (This step is to set the email template for a new missed chat on HappyFox Chat)
- You can send a sample message to preview the email for missed chat. On testing successfully testing the sample message, you can see the below screen. Click "Finish" button.
Step 6: After testing and naming the Zap, turn ON the Zap. Your Zap will be created successfully!
To add a keyword filter, click ‘+’ option:
You can set “custom filter” so that you can set the action only when there is a keyword mentioned in the chat. Example: upgrade plan / pricing / something relevant to your domain.
Important Note:
Now, you can create more 25 Zaps in a simpler method. Check out Zapier's app page.